Refund policy

Return and Refund Policy

At Yllo, we are committed to ensuring your satisfaction with our products and services. If you are not fully satisfied with your purchase, we offer a clear and straightforward return and refund process.

To be eligible for a return:

• The item must be in its original condition, unused, and in the original packaging.
• You must request a return within 30 days from the date of delivery.
• Proof of purchase, such as a receipt or order number, is required.

Certain items are not eligible for return, including but not limited to:

Gift cards

To initiate a return:

Contact our team at ylloactive@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

Package the item securely and include a copy of your receipt and the RMA number.

Ship the item to the address provided by our customer service team.

Once we receive and inspect your returned item, we will process your refund.

If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order separately.

If you receive a damaged or defective item, please contact us immediately at ylloactive@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund.

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the changes.

Thank you for shopping with Yllo.